Terms and Conditions

Dulux Connect Directory Quality Assurance Guarantee

Scope of guarantee

The Guarantee is available only for painting and decorating work on private residential premises in the UK which is carried out by an approved Dulux Connect Directory using the AkzoNobel brand portfolio: Dulux Trade, Sikkens, Armstead, Hammerite, Cuprinol Trade and Polycell Trade. This Guarantee does not affect a homeowner’s statutory rights.

If the scheme member defaults on their guarantee Dulux will ensure they complete the work to a satisfactory level. If this is not possible Dulux will make alternative arrangements by appointing another scheme member within the liability of the guarantee to complete the work.

Claims under guarantee

Before making a claim under the guarantee the homeowner must first try to resolve the matter with the Dulux Connect Directory member. Only where the matter has not been resolved to the homeowner’s satisfaction should they contact the Dulux Connect Directory membership office.

Tel: 0333 222 7070
Email: duluxtrade.advice@akzonobel.com
Address: Dulux Connect Directory, 
AkzoNobel Wexham Road, Slough, Berkshire, SL2 5DS

Limit of liability

The guarantee covers the amount by which the cost of remedying the defective work, when taken together with the cost of the work already done, exceeds the original price quoted for the work. Subject to this, the homeowner remains liable to pay the Dulux Connect Directory scheme member for the work carried out by the Dulux Connect Directory member unless otherwise agreed.

Where the complaint refers to property or personal damage, Dulux will in the first instance ask the homeowner and their scheme member to pursue this through the scheme member’s liability insurance. However, if for any reason this is not possible, Dulux will ask the homeowner to pursue the claim under their household insurance policy

Under these circumstances Dulux will cover any excess payable and any additional cost the homeowner suffers due to an increase in their household insurance premium in the following twelve months. However, Dulux will not pay for any losses or costs that are not directly covered by the Terms and Conditions of this Guarantee.

The liability to Dulux under the Guarantee is capped at twice the invoiced cost of the work.

Complaints

In the unlikely event that you have a complaint that you have been unable to be settle with your Dulux Connect Decorator, please raise it in the first instance with the Dulux Connect Decorators help desk on 0333 222 7070 or email duluxtrade.advice@akzonobel.com who will respond to your complaint within two working days, an attempt to resolve your complaint to your satisfaction.